FAQs – EBV


FAQs

Do you have a return/refund policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ebvshopgh@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ebvshopgh@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

What is your shipping policy?

At EBV, we offer FREE DELIVERY across Ghana. We pride ourselves on our speedy delivery right to your doorstep. We deliver within five(5) working days. 

In addition to the option of delivering to the doorstep of our customers, one can pick up their orders at no additional cost at any EMS Office across the country.

 

    Shipping Outside Ghana
    We also deliver to foreign countries by EMS.

    NB: International shipping are at a cost. 

       

      Do I pay any amount during delivery?

      No! DELIVERY IS FREE!

      However, if the delivery agent or dispatch rider is unable to locate you then you will be called to pick up your package at the nearest EMS Office.

       
      Why am I seeing "Target_authorization_error"?
      The reason for the Target authorization error message is either because the customer has a daily limit on their mobile money wallet and therefore can not spend beyond that threshold or there are insufficient funds for the transaction.
      Transaction Error: Unable to conclude transaction
      What does 'Unable to conclude transaction' mean?
      This error means there was a brief downtime as at when the transaction was attempted.
      When you see this error message please refresh the page and retry your transaction at a later time.
      Transaction Error: Unable to process transaction
      What does 'Unable to process transaction' mean?
      This means that the customer has either used multiple cards to attempt the transaction in a short period of time, or their transaction attempts have failed multiple times in a short period of time and their card has been hotlisted by our fraud prevention system.


      CAN'T FIND YOUR ANSWER HERE?
      Contact us via live chat or e-mail us at ebvshopgh@gmail.com